What to Expect
Payments
Payment and Cancellation Policies:
Payment and Cancellation Policies are dependent on the length of tour you are booking. Please scroll down to the description for your tour.
For Regular Scheduled Tours of 4-21 days:
Our deposit policy requires a deposit $600 for hiking and cycling tours (per person, per tour). Around 65 days prior to your tour departure date, you will receive an email with your balance and a reminder of the forms to return to Timberline Adventures. Final payment must be received in full 60 days prior to the tour. At 60 days, if you paid the deposit with a credit card, your credit card will be processed for the balance, unless you provide alternate instructions prior to 60 days out.
In the event of cancellation by a participant, all monies paid toward a trip registration will be refunded with the exception of a $300 per person cancellation fee, provided that written notification of such cancellation is received by Timberline no later than 90 days prior to the tour departure. In the event of cancellation less than 90 days, but more than 60 days prior to tour departure, only those funds in excess of the initial deposit will be refunded. In the event of cancellation less than 60 days, but more than 45 days prior to tour departure, 50% of the tour cost will be refunded. No refunds will be granted for cancellations received less than 45 days prior to tour departure. No refunds or discount will be granted for arriving later or leaving a tour prior to the scheduled conclusion.
Bike Rental Addon: The addition of a bicycle rental on a tour booking will require and addition of $50 to your deposit. The cancellation policy does not change with the addition of a bike rental.
For Flex Tours of 3 days:
Our deposit policy requires a deposit of $300 for 3-day hiking and cycling tours (per person, per tour) at booking. An additional deposit of $300, or a total deposit of $600 is due 30 days prior to departure date. Around 20 days prior to your tour departure date, you will receive an email with your balance and a reminder of the forms to return to Timberline Adventures. Final payment must be received in full 14 days prior to the tour. At 14 days, if you paid the deposit with a credit card, your credit card will be processed for the balance.
In the event of cancellation by a participant, all monies paid toward a trip registration will be refunded with the exception of a $300 per person cancellation fee, provided that written notification of such cancellation is received by Timberline no later than 90 days prior to the tour departure. In the event of cancellation less than 90 days, but more than 60 days prior to tour departure, only those funds in excess of the initial deposit will be refunded. In the event of cancellation less than 60 days, but more than 45 days prior to tour departure, 50% of the tour price be refunded.No refunds will be granted for cancellations received less than 45 days prior to tour departure. Transfer of initial deposit cannot be transferred to a future trip if you cancel within 45 days of the trip departure. No refunds or discount will be granted for arriving later or leaving a tour prior to the scheduled conclusion.
For Self-Guided Tours:
Our deposit policy requires a deposit $300 for self-guided hiking and cycling tours (per person, per tour). Once the tour dates and final price has been approved by both parties, an additional $300 deposit is required. Around 50 days prior to your tour departure date, you will receive an email with your balance and some forms to return to Timberline Adventures. Final payment must be received in full 45 days prior to the tour. At 45 days, if you paid the deposit with a credit card, your credit card will be processed for the balance.
In the event of cancellation of an approved self-guided tour by a participant, all monies paid toward a trip registration will be refunded with the exception of a $300 per person cancellation fee, provided that written notification of such cancellation is received by Timberline no later than 45 days prior to the tour departure. In the event of cancellation less than 45 days, but more than 30 days prior to tour departure, only those funds in excess of the initial deposit will be refunded. No refunds will be granted for cancellations received less than 30 days prior to tour departure. No refunds or discount will be granted for arriving later or leaving a tour prior to the scheduled conclusion.
For Signature Journey Tours:
Our deposit policy requires an initial deposit of $600 per person via online booking for a signature journey reservation.
Final payment must be received in full 90 days prior to the tour. Around 95 days prior to your tour departure date, you will receive an email with your balance and some forms to return to Timberline Adventures. At 90 days your credit card will be processed for the balance, unless you provide alternate instructions prior to 90 days out.
In the event of cancellation of a Signature Journey, all monies paid toward a trip registration will be refunded with the exception of a $300 per person cancellation fee, provided that written notification of such cancellation is received by Timberline no later than 90 days prior to the tour departure. Cancellations made between 61 and 90 days before tour departure will incur a 25% cancellation fee. Cancellations made between 30 and 60 days before tour departure will incur a 50% cancellation fee. Cancellations made less than 30 days before tour departure will receive no refund.
No refunds or discounts will be granted for arriving later or leaving a tour prior to the scheduled conclusion.
For the Coast 2 Coast Extended Tour:
Deposit of $500 required at registration to apply for a spot.
A $5000 deposit is required within 14 days after tour approval to reserve a spot on the tour.
Full payment is due by January 15.
In the event of cancellation by a participant, all monies paid toward a trip registration will be refunded with the exception of a $300 per person cancellation fee, provided that written notification of such cancellation is received by Timberline no later than 90 days prior to the tour departure. In the event of cancellation less than 90 days, but more than 60 days prior to tour departure, only those funds in excess of the initial deposit will be refunded. In the event of cancellation less than 60 days, but more than 45 days prior to tour departure, 50% of the tour price be refunded.No refunds will be granted for cancellations received less than 45 days prior to tour departure. Transfer of initial deposit cannot be transferred to a future trip if you cancel within 45 days of the trip departure. No refunds or discount will be granted for arriving later or leaving a tour prior to the scheduled conclusion.
Initial Deposit via online booking is required to be considered for tour participation. After booking, the tour director will conduct an interview to assess a good fit for the tour.
If not approved, the entire deposit will be refunded.
If the rider is approved, a $5000 deposit per person is required within 14 days after tour approval to reserve a spot on the tour. Payment can be taken via credit card with a call to the office, or via check, with a $100 discount, sent to the office. After the 2 week grace period, you will be bumped to the bottom of the list and must confirm availability with the office before attempting to make the approval deposit.
Once approval is given, written notification of a cancellation must be received by the office to process any refund.
In the event of cancellation after both parties have agreed to the conditions of the tour, but before the approval deposit is made, a $200 per person cancellation fee will be applied, and the remainder of the deposit will be refunded.
In the event of cancellation before October 1, a $1000 per person cancellation fee will be applied, and the remainder of the deposit will be refunded.
In the event of cancellation after October 1 but before December 1, a $2000 per person cancellation fee will be applied, and the remainder of the deposit will be refunded.
In the event of cancellation after December 1 but before January 15, the entire deposit will be forfeited.
Final Payment must be made by January 15, to retain your spot on the tour. Once final payment is made, there will be no refund for any reason.
If for any reason the tour is unable to start due to an Act of God, Natural Disaster or any otherhapping out of the tours control, an 80% cash refund will be offered. 20% will be retained by the tour to cover advanced costs associated with the planning of the tour.
If for any reason the tour gets interrupted before the ending location due to an Act of God, NaturalDisaster or any other happening out of the tours control, a pro-rated credit for future TimberlineAdventure’s tour will offered. This does not apply to a single participant leaving the tour for any reason. There will be no cash refund of any amount offered for any reason once the tour starts.
Refunds constitute full settlement in the event of cancellation of a tour; Timberline is not responsible for non-refundable airfares and or other travel arrangements.
Note that there are no exceptions to this cancellation and refund policy, regardless of circumstances requiring cancellation.
We urge all participants to obtain travel insurance as protection against financial loss resulting from cancellation
Timberline reserves the right to cancel any tour for which fewer than 6 persons have registered, provided that registrants are notified of such cancellation not less than 45 days prior to that tour’s departure. In the event of such cancellation, participants may transfer to another tour, keep a credit for a future trip, or receive a full refund.
Refunds constitute full settlement in the event of cancellation of a tour; Timberline is not responsible for non-refundable airfares and or other travel arrangements.
Note that there are no exceptions to this cancellation and refund policy, regardless of circumstances requiring cancellation.
We urge all participants to obtain travel insurance as protection against financial loss resulting from cancellation.
Trip Insurance:
Trip cancellation insurance provides reimbursement for non-refundable airfares and tour deposits should you have to cancel a tour due to personal or family illness or accident. That insurance also can provide reimbursement for non-refundable airfares should we cancel a tour. Insurance information will be included with confirmation acknowledging receipt of your trip registration. Timberline strongly suggests our guests research and purchase travel insurance for the Timberline trips.
Although we do not provide this service directly, there are several choices available. Below are some links we have researched:
Or for a comparison site:
www.insuremytrip.com/travel-insurance-plans/
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