FAQ

Timberline BH Adventures, Inc.  (“us”, “we”, or “our”) operates https://timberline-adventures.com  (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. Personal information means information that would allow someone to identify or contact you, including, for example, your full name, address, telephone number or email address. Personal information may also include credit card or debit card information (e.g. number, expiration date, and billing address).

Information Collection And Use:
You may be required to provide certain personal information to us when you: (a) register for free newsletters, (c) register for free email updates and services, (d) book a reservation, (e) make an inquiry about any travel and related services; or (f) send email messages, submit forms or send other information to us. You may also be required to provide us with certain personal information of other person(s) traveling with you, and you must ensure that each of these other persons has authorized you to disclose their personal information to us. We may collect personal information from you at other points on our site that state that personal information is being collected.

Log Data:
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security:
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy:
This Privacy Policy is effective as of  March 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us:
Questions regarding this Privacy Policy should be directed to customer service by email at info@timberline-adventures.com

Our starting prices are based on double occupancy in hotel rooms. Therefore, if you book for 2 people at the same time (Double Booking), you receive the best rate. If you are traveling alone you must book at the Single Booking rate and will receive your own room. If you are open to having a roommate assigned to you, and we are able to make a roommate assignment, you will be given the Roommate Rebate. This typically will happen before your final payment is due, thus the rebate will really be a discount on your cost.

Whether you’re looking to hike or bike with Timberline, our trips will all fall under three main ratings: moderate, energetic, and challenging. Each determination is based on distance, elevation gain, and difficulty of terrain.

MODERATE RATING

Hiking: the average day will vary between 5-7 miles, with an elevation gain of less than 1,500

Biking: the average day will vary between 40-55 miles

ENERGETIC RATING

Hiking: the average day will vary between 7-9 miles, with one day’s elevation gain between 2,000-3,000 feet

Biking: the average day will vary between 50-65 miles, expect some hilly rides

CHALLENGING RATING

Hiking: the average day will be 8 or more miles, stretching up to 16 in one day, elevation gain could exceed 3,500 feet

Biking: the average day  is 60-70 miles, and could go up to 100 miles, elevation gain may go up to 5,000 feet

Your tour will be most successful if you’re in the regular practice of exercising. Our average hiking tour runs 5-6 days, which can be a lot even for a seasoned hiker. If you generally only hike once a week, consider these training guidelines leading up to your tour departure. The more in practice your body, the better you will feel and more enjoyable your experience will be! If you are comfortable hiking these weekly distances, you will be ready for our tours:

Moderate hiking – 3 days a week of at least 4 miles on hilly terrain, with your hiking shoes and the pack you will wear

Energetic hiking – minimum 4 days a week of 5-7 miles, at least one 10 mile hike

Challenging hiking – minimum 4 days a week of 6-8 miles with at least one 12 mile hike, strength training will help as well (i.e. squats, planks, push ups, sit ups)

Guiding is a personalized service, and just like a restaurant waiter, guides rely on tips to round out their income. Tipping is at your discretion and is your statement to thank the guides for their exceptional service and expertise. We generally recommend a gratuity of 10 – 15% of your tour price, split between the guides. A tip of $160 – $200 for each guide per guest for a week-long trip would be typical. If you feel at the end of your trip your guide has not earned the normal amount, you should give your reasoning to the guide or the office, as we are always striving to improve. Tips can be paid by cash, check, Venmo, or even a credit card charge through the office that will then be passed on to the guides.

Contact the office and we can check with the hotel and see about leaving your car for the duration of the tour.

Whether to bring your own bike on tour is a personal decision. Some riders are determined to ride their own bikes. Of course knowing your own bike is a huge plus. This is especially the case if you have extensively customized your bike.

However there are hassles inherent to shipping or bringing it as luggage on the plane (including a substantial cost). You may prefer instead to bring simply your pedals, shoes, and saddle – and leave the rest at home.

If you decide to bring your own bike please contact the office to work through the logistics or to get suggestions as you are making your decision.

There are a number of services to consider, these are a few of the firms that prior guests used successfully: www.shipbikes.com, www.sportsexpress.com and even Federal Express. When shipping to Canada, please call the shipper to understand their approach of managing the customs process.

E-bikes are allowed on most of our tours with the following restrictions: The battery must be removable for van-top storage, and it must be a Class I pedal assist, maximum motor assist of 20 mph. Please call the office to confirm that your tour will allow e-bikes. E-bike users are encouraged to ride at a pace in tandem with our road bike users and route selection, pace and terrain are all geared towards conventional bicyclists.

We have a special Companion rate available on most tours for guests who want to join the tour without biking or hiking. All hotels, van shuttles, food and camaraderie are included. These guests are free to spend the day however they choose and can join us for evening activities. If you are bringing a companion, you are eligible for the double booking price and the companion rate is just 50% of the trip cost! (Companion special is not available on the weekender tours.  Companion costs for our Odyssey and Coast 2 Coast tours are on a case by case basis)  Contact the office to make the booking.

All cycling tours will have a bike fitting and orientation dinner the night before you begin cycling. This meeting time is important to be sure you have the information you need and the right equipment ready to go so that an early morning departure is possible. For cycling tours we will arrange one pick up from the airport on the afternoon of the first day. If you plan to arrive the night before, or earlier in the morning, you should arrange transportation to the orientation hotel. Most of the hotels we recommend have free airport shuttles.

Hiking programs assemble early-morning of the day of departure. Usually you will need to arrive the night before and make arrangements to stay in the pre-tour hotel. We are happy to help you make those arrangements if you like – call the office for details.

Drop Off times for tours is the latest time we expect to return.  Please do not make flight arrangements earlier than 2 hours after drop off time.  We cannot guarantee you will arrive in time for an earlier flight.

• What to bring – Bike (PDF)
• What to bring – Hike (PDF)